We are now accepting calls during our business hours for your technical support issues. If you are in need of technical support our Customer Support Hours are:
Monday - Friday / 9:00 AM - 6:00 PM PST
Call us at:
- 1-916-252-5292 (this number does not receive text messages - it's an "old school" landline)
- Please be prepared to provide the following information:
- Order Number
- Email used on the order or when you created your tCheck app account
- Summarize the reason for the call
Our customer support agents are always available via email. This mode of communication allows us to respond to customers clearly, effectively, and in a more timely fashion. We like to prearrange the call date and time so it is convenient for both you and our service agent.
If there is any troubleshooting that needs to be conducted we may ask for some additional information (see Troubleshooting) prior to sending your email so that we can research the issue. This makes the best use of your’s and our agent’s time and allows us to establish the root cause more effectively.
Don't want to talk to us? No problem! Check out more of our FAQs or send an email to Customer Support. All order inquiries will require an order number.