POLICIES - What is your return for refund policy?

The tCheck products are fully refundable up to 30-days after you receive them.  Shipping is not refundable.  Please see our Return Policy below.  If you received our product within the last 30-days and you wish to return it, go HERE to initiate the RMA process.

RETURNS

The tCheck promise offers a 30-day money-back guarantee. To return tCheck the device should be in the original packaging and must not have been disassembled. Please ensure that all accessories are included. Go here for our return process.  

REFUNDS (if applicable)

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, your refund (less shipping costs) will be processed. A credit will automatically be applied to your credit card or original method of payment within 5 business days.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged under the warranty replacement policy (6 months). It may be necessary to troubleshoot the issue before this determination can be made.  If you feel your item is defective, send an email to Customer Support with your order number to verify eligibility.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item (not reimbursable).

If you received our product within the last 30-days and you wish to return it, go HERE to initiate the RMA process.