Change is good!
We now take calls for your technical support issues. If you are in need of technical support our Customer Support Hours are:
- Monday - Friday / 9:00 AM - 6:00 PM PST
- 1-916-252-5292 (landline - does not receive text messages!)
- Please be prepared to provide the following information:
- Order Number
- Email used on the order or when you created your tCheck app account
- Summarize the reason for the call
Our customer support agents are always available via email. This mode of communication allows us to respond to customers clearly, effectively, and in a more timely fashion.
In the past, we’ve offered phone support, but we found that very few people utilized the feature, and given that our business is entirely digital, it is difficult to support.