Please check our product pages
for our shipping lead times. Once the item ships, it can take between 5-7 days for your product to reach you. The length of time is dependent on how far you are from our HQ in Northern California. We are currently experiencing extended delivery delays due to supply shortages. We appreciate your patience!
Shipping carrier options depend on the item you are purchasing and will show an estimated delivery timeframe. Note that International orders may take longer due to COVID-19 because of limited service in that country. Delivery timeframes displayed at the cart/checkout are provided by the carrier and based on once the item ships. This doesn't factor in our shipping lead times. Shipments could take 4-weeks or longer depending on the country. I recommend you contact your postal service and inquire if they are offering delivery service, what delays could you expect if you are receiving a shipment from the USA, duties and customs fees, and are packages being held for quarantine?
We ship via USPS 2-day Priority for most items domestically. Some products will ship in multiple packages and you will receive two tracking numbers.
International orders will provide multiple shipping options at the cart/checkout window. NOTE: We are currently experiencing delivery issues to Mexico, Central America, and South America and recommend that any item shipping to those countries ship via DHL, UPS, or FedEx. You will need to contact us to let us know your preference if it is not available at the checkout window. Shipping fees do not include customs and duty fees.
If the item has been shipped using FedEx please note that their tracking notifications are sent later than the completed order notification you will receive from us, so please be patient.
If you didn't receive a notification of your order confirmation, tracking notification, or order completion, please check your SPAM, junk, or promotions mail folders. Sometimes our messages end up there so make sure we are added to your approved sender's list. If the email was typed incorrectly when the order was placed you will not receive any notification. They are out there floating around in the universe! If you feel this happened please contact us
to update the email.
Your shipping costs paid do not include customs and duty taxes on international orders. They only cover the cost to ship the item to you. For more information please see Calculating Duties
We are currently experiencing extreme fluctuations when it comes to shipping expectations. All carriers – DHL, UPS, FedEx (which bring us materials and inventory items to prepare your order) and USPS (which takes the order from us to deliver to you) – are not delivering to expectations, and this directly affects us. Unfortunately, when incoming materials don't arrive or outbound don't get picked up, these events are beyond our control. Please know we are trying our best given the circumstances we are working with.
Currently, due to limited transportation availability as a result of nationwide COVID-19 impacts, package delivery times may be extended.
When viewing your tracking information, you may notice your package remains "Arrived at USPS Facility" or "In Transit" for multiple days at a time, or packages being marked as Delivered prior to their arrival on your doorstep. Please see the USPS website for more details.
If it’s been a couple of weeks since you received a shipping confirmation from us and you haven’t gotten your order, check to see what your shipping confirmation tracking link says. If you still need assistance, send us an email at firstname.lastname@example.org. All order inquiries will require an order number; we’ll check on it for you.